Can I track my delivery?

If your order has tracking details, you will find this information on your order dispatch email. If this information is not on your dispatch email, there is no tracking number available. However, if you advise your local delivery office of your name and delivery address they will be able to confirm if your parcel is being held.

Do you offer a nominated day or guaranteed Saturday service?

We understand how important it is to receive your order quickly, especially if you have purchased your luxuries for a gift or special occasion.

Currently we do not offer a nominated delivery or Saturday service.

When will I receive my order?

Most of our UK orders arrive within 5-10 working days, or even sooner if you have opted for express or next working day delivery. Please note that orders are occasionally delayed due to bank and public holidays, and it is recommended to allow extra time for your order to arrive during these periods.

To check the status and estimated arrival date of your order, please login to My Account and view My Recent Orders for the most up to date information available.

If your order has been dispatched and you haven’t received it, and it is past its estimated delivery date please email support@jefixa.com

Depending on where you live, there may be a customs charge upon entry to the country. Additional charges for customs clearance must be borne by the recipient. Please contact our customer service team if you require any further information on delivery to your country.